Handling Xenophobia in Offshoring and Outsourcing
One of the lesser known advantages of offshoring is that of reducing xenophobia. People who have worked with teams abroad report lesser animosity towards people’s of other cultures. This is because of the interaction, working with teams from a different culture and recognising that similarities are more than the differences help in reducing prejudices and [...]
Twitter to Stay in Touch with Offshore Employees
Twitter can be an extremely useful tool to stay in touch with your offshore employees. Not only is it free but it comes with a number of application to manage your feeds and to learn what is going on around you. It allows you to make lists and categorise the people that you ate following. [...]
Colombo: Offshoring Industry’s New Oasis
The capital of Sri Lanka, Colombo is a seaside town that is kissed by the waves of the Indian Ocean. The city is multicultural and multiracial. With exquisite colonial buildings and great infrastructure it is possibly the most westernised city in South Asia. Though the city has witnessed blood shed, tsunamis, an other calamities it [...]
Would You Consider Nepal as an Offshoring Destination?
Nepal is a small Himalayan kingdom that is straddled between India and China. This tiny nation has seen thousands of years of history and culture and that is precisely why it is of great importance to the offshoring world. Nepal has good infrastructure in terms of human resources and facilities for international companies to set [...]
Tales from the Call Center Floor
When Tina Turner sang “whatever you want, whatever you need.. I’ll be right here”, I am sure she had something else on her mind an certainly not a contact centre employee. Contact centre employees and call center workers are supposed to be available for callers whatever they want and need. This attitude is greatly reflected [...]
Tackling the Issue of English in Brazil
One of the larger issues concerning offshoring world is that of language skills. Brazil is an amazing country with a number of people who are great workers. They not only are professional but are also westernised which is a great boon to Americans who don’t want to face culture shocks. However, the goliathic country speaks [...]
Offshoring: Cultural Transference and Assimilation
A long long time ago, when they still use to get people to work on typewriters there was almost little knowledge about things work in other countries. People had strange opinion about other cultures and constantly viewed other peoples with suspicion. This was mostly because they had little intact with the outside world and the [...]
Mysore: A Cheaper Alternative to Larger Indian Cities
Mysore is a tiny Indian city located in the southern state of Karnataka. It is located just a few hours from the business hub of Bangalore and has a number of monuments which are of interest to tourists. Though small in size in Indian standards, it has more than a million people living in it [...]
How Do You Communicate with Offshore Teams?
An interesting development in the world of offshoring is the way we have come to interact with individuals. There was a time when we we to depend on the telephone to make calls and to interact with people who weren’t nearby. Gone are those says when we anxiously waited for those international long distance calls. [...]
Turkey’s Emerging Role in IT Offshoring
Turkey is a recent phenomena though it is one of the most ancient countries in the world. It is rather affluent but also is affordable when it comes to European standards. Many European companies have begun to set up shop in Istanbul the largest city in eastern Europe. Not only Istanbul but the capital Ankara [...]
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